Frequently Asked Questions

You might notice dark lines on light-colored carpets, known as filtration soiling. This occurs when air passes through the carpet, trying to escape through cracks between the carpet and baseboard or underneath closed doors, depositing microscopic soil. This soiling can embed deeply over time and might be tough to clean. Regular vacuuming and wiping down these edges can help prevent buildup.
We prioritize your safety by using only the highest quality, safest cleaning solutions available, ensuring a healthy environment for your family and pets.
Absolutely! We offer a 100% money-back guarantee. If you're not thrilled with our service, we will return at no charge to make it right. If you’re still not impressed, we offer a full refund up to $1000.00. Our goal is to provide you with the best service experience possible.
Yes, we are fully insured, providing you with peace of mind when you choose our services.
Pro-Care uses industry-recommended methods, primarily the "truck-mounted hot water extraction" technique, known for its effectiveness in deep cleaning and quick drying.
Typically, carpets dry within 6 to 12 hours. This can vary based on weather conditions, airflow, and room temperature, leaving your carpet damp to the touch immediately after cleaning.
Not at all! Major carpet manufacturers recommend professional cleaning at least once a year to prevent wear and tear from soil and foot traffic. High-traffic areas may need more frequent cleaning to maintain your carpet’s quality and longevity.
While we are skilled in various methods, most manufacturers recommend truck-mounted hot water extraction. This method cleans carpets more deeply than dry cleaning, but if your situation requires dry cleaning, we are equipped and experienced to provide that service as well.
No, our equipment thoroughly rinses your carpet without soaking the backing, ensuring a deep clean with minimal dampness.
Pet odors can be a tough challenge, penetrating deep into carpets and even the subflooring. We offer several treatments and solutions, from simple cleanings to more extensive interventions, depending on the severity of the odor.
In 1992, the carpet industry set common standards to ensure quality cleaning. These include pre-vacuuming, spot treatment, hot water extraction, and thorough drying. Pro-Care's 12-step cleaning service exceeds these standards, ensuring superior cleaning quality and efficiency.

For answers to additional questions you may have, we encourage you to visit The Carpet and Rug Institute website at www.carpet-rug.org.